Where Veterans Go For Superior Vision
Need Help? 888-501-5011

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15% OFF ALL FRAMES   |   Use code:  FRAMES15
15% OFF ALL FRAMES   |   Use code:  FRAMES15

Frequently
Asked Questions

Need Help Placing Your Order?

Simply shop the site, when you find something you like call us and we will help you place your order.

Speak with us directly at 888-501-5011

Ordering & Prescriptions

How do I place an order?

Choose your frame, select your lens options, upload or enter your prescription, and checkout. Once your order is placed, our team begins crafting your glasses right away.

Yes, a valid eyeglass prescription is required for prescription lenses. You can still order non-prescription or blue-light glasses without one.

You can upload it during checkout or email it to us after your order is submitted. A clear photo works just fine.
For your safety, we cannot make glasses from expired prescriptions. Please contact your eye doctor for an updated copy.
Absolutely. Log into your account or reach out to us – we can remake your previous order quickly.
Yes
Yes

What lenses does SpecsForVets offer?

Single vision, bifocal, progressives, readers, distance-only, computer lenses, and specialty lenses.
Yes. You can add blue-light protection to any prescription or non-prescription order.
Yes. Most lenses include scratch resistance, and anti-reflective coatings can be added or are included depending on the lens package.
Yes, our photochromic lenses darken outdoors and stay clear indoors.
Polycarbonate is lightweight and impact-resistant. High-index lenses are thinner for stronger prescriptions. For prescriptions above ±3.00, we recommend high-index.
A progressive lens is a no line bifocal with reading, intermediate and distance. Transition lenses are lenses that are clear indoors and darken when you walk outside.

How long does it take to receive my glasses?

Most orders ship within 7–14 business days, depending on prescription type and lens options.

Yes, orders are shipped out FedEx overnight.
Once your order ships, you’ll receive a confirmation email with tracking information.
No. Shipping included with your order
No, each pair of glasses process separately through the lab and you will receive an email for each pair that ships.

What is your return policy?

SpecsForVets offers a straightforward return or exchange process within the posted return window. Frames must be in new condition.
Contact us immediately. We’ll troubleshoot the issue and remake or adjust the lenses when applicable – we want you to love your glasses.
Simply contact our support team. We’ll provide instructions and a prepaid label when eligible.

What payment methods do you accept?

We accept major credit and debit cards, along with secure digital payment options used in our checkout system.

We do not bill insurance directly, but many Veterans and customers use their HSA/FSA benefits or submit receipts for reimbursement.

Yes. Prescription glasses are eligible under most HSA/FSA plans.

How do I adjust my glasses if they feel loose?

Minor adjustments can be made carefully at home by adjusting the temples or nose pads. For best results, visit any local optical shop for a quick adjustment.
Yes, most optical shops will adjust your frames for a small fee – some do it for free.
Your glasses should sit comfortably on your nose, align evenly on both ears, and stay in place without sliding or pinching.

What materials are your frames made from?

We offer frames in acetate, metal, stainless steel, titanium, and lightweight plastics.
Yes. Titanium and acetate frames are great choices for sensitive skin.
We do our best to represent colors accurately, but slight variations may occur due to screen settings.
Use a microfiber cloth and lens cleaner. Avoid household cleaners, paper towels, or solvents – they can damage lens coatings.

Do I need an account to order?

No, you can checkout as a guest. Creating an account lets you track orders and save prescriptions.
Click “Forgot Password” on the login page and follow the instructions emailed to you.

Our support team is available by email and phone. Visit our Contact Us page for full details.

What do the numbers on my prescription mean?

They represent the correction needed for each eye, including sphere (SPH), cylinder (CYL), axis, add power, and prism when applicable.
Yes, SpecsForVets can make lenses with prism. Upload your full prescription and we’ll take care of the rest.
You can measure it using our guide or contact your eye doctor for the most accurate measurement.